"Portfolio"

A live assistant for contact-centre agents. This solution will be used by some major public-service firms from 2027.

Audio arrives over a WebSocket and is split per speaker, decoded, and streamed to ASR, with interim transcripts published straight to the browser. An agent orchestrator that sits on the client side holds an episodic memory, detects the intention of the call, and gives suggestions to the agents on the fly.

An internal training platform that allows users to upload knowledge and SOPs, and generates assessments.

Uploaded PDFs, office files, and slides are extracted, cleaned into publishable articles, and indexed for retrieval. Users can either pick a chosen set of articles or search the whole base, and every question cites the passage it came from.

Kubernetes clusters built from bare Linux hosts inside client infrastructure.

Basically I re-built GKE on the client's local servers, and there is no single point of failure in the control plane.

"A CRM that works is the bare minimum when doing enterprise projects"

This is a typical project that I do, running from requirement gathering through spec drafting, design, implementation, deployment, and testing to user sign-off. I am involved in every aspect of the project and own the CRM.